Investigate a missing stamp or unexpected claim
1
Find the membership
Open Members, confirm the correct person and inspect Activity
history. Choose All activity, Visits or Redemptions as
appropriate.
2
Trace the recorded event
Choose View all activities to open the member-filtered list. Narrow by
store or action and inspect the date, staff account and reward. Details
shows the recorded event identifiers when you need to reference an event.
3
Check the context with the team
Confirm the outlet and qualifying rules. A scan is not the same as a stamp,
and a failed scan is not a successful recorded visit. Do not issue another
stamp merely to make a report match an expectation.