Maintain your programme

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Keep rewards accurate

Open Rewards → Customise rewards to review permitted reward changes. Check the name, stamp goal, and Redeem at outlet selection before saving. Before saving a change, check reward behaviour and performance, especially the effect of deleting a reward. Coordinate any changed promise with the Owner and the people serving customers.

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Review reward deadlines

Where available, set the reward claim window to no expiry, one week or one calendar month after earning. See reward expiry settings. This deadline is separate from the temporary QR’s 10-minute timer. Explain the policy to staff and customers; changing the setting does not shorten an already earned reward’s saved deadline. Ask the Owner if you cannot edit the setting.

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Maintain outlets and customer touchpoints

Use Locations to review permitted outlet changes. Confirm that redemption restrictions still point to active outlets. Use Branding for permitted card-design changes and to preview the customer experience.

• Manage outlets
• Print and display a QR sign
• Understand joining and signup attribution

Some configuration forms remain Owner-only. If a setting is unavailable, ask the Owner to make the change; do not switch to their login.

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Prepare member updates

Coming soon Managers can open Broadcasts to compose, save, and review organisation drafts. Email sending and pricing are coming soon. Saving a draft does not send it. Read the broadcast preview guide for the planned workflow.

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Practise a programme decision

All manager guides ↗