Serve customers at the counter - Kardy Docs

Work the counter

Follow Scan, stamp, and redeem for the complete workflow. Choose Check membership first, then Add stamp for a qualifying purchase. Checking lets you inspect a reward without adding progress. Wait for confirmation before serving the next customer; a lost response does not prove the operation failed.

Practise the counter flow

Choose an answer to see why it matters. These examples use fictional situations.

When to ask for help

Use the scanning troubleshooting checks. Ask your Manager about reward eligibility and the Owner about access or activation. Do not promise an undo or remove event history to hide a mistake. All staff guides