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Work the counter

Follow Scan, stamp, and redeem for the complete workflow. Choose Check membership first, then Slide to add stamp for a qualifying purchase. Checking lets you inspect a reward without adding progress. Wait for confirmation before serving the next customer; a lost response does not prove the operation failed.

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Practise slide approval

In a training environment, review the member and outlet, drag through all four checkpoints and release at the end. Releasing early submits nothing. Wait for Stamp added or Reward redeemed, not just a click or animation. For a reward, the customer first uses Slide to prepare reward QR. Scan that temporary code, check the reward, then use Slide to redeem reward. A normal membership QR cannot approve a claim. Expired codes need replacing; expired rewards need a Manager’s help. Never hand over a reward before confirmation. Use Confirm without sliding if needed, or Right arrow four times and Enter. Choose sound on or off on the Scan page. See the full tutorial and rollout note.

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Check your understanding

Choose an answer to see why it matters. These examples use fictional situations.

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When to ask for help

Use the scanning troubleshooting checks. Ask your Manager about reward eligibility and the Owner about access or activation. Do not promise an undo or remove event history to hide a mistake. All staff guides