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Kardy connects the loyalty programme your business runs with the memberships your customers keep on their phones. Your team manages the programme in the merchant portal, while customers use their wallet to join, show their QR and check progress. Behind both experiences, Kardy keeps membership records and confirmed activity together, so your team and your customers can refer to the same programme.

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The main parts

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How they work together

  1. A customer joins your programme and gets a membership in their wallet.
  2. Your team uses the merchant portal to record a qualifying visit or confirm a reward claim.
  3. Kardy checks that the action is allowed and saves the result.
  4. The customer can view their updated progress in their wallet. Saved Apple Wallet and Google Wallet passes may take longer to update.

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One account, separate programmes

Customers can keep memberships from several businesses in one Kardy account. Each business still has its own programme, members, rewards and team access. Joining a programme as a customer does not give someone access to manage that business. An outlet is a physical location within a business. Outlets can share the business’s programme, while individual rewards may have their own eligible locations.

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Optional connections

Business owners can connect supported assistants to read selected programme information through Merchant MCP. These connections do not issue stamps or redeem rewards. For more detail, read QR and security, wallet integrations, and availability.