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If memberships are missing, first check the signed-in account. Creating another account does not bring your old memberships across.
1

Check the account

Use the email associated with your existing Kardy memberships.
2

Reset a forgotten password

Choose Forgot password on the sign-in page. Enter your own email and complete the verification and reset steps yourself.
3

Sign back in

Open the wallet with that account and check for the expected brand.
4

Ask for help if it is still missing

Contact Kardy Support with the affected brand and error message.
Done when: you can sign in and find your existing memberships. If you cannot access the verification email, ask Support rather than creating duplicate accounts. Store staff should never request your password, verification code, reset link or email-account access. Do not include private QR screenshots in support requests.