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Your personal settings and login are shared across the consumer and merchant portals—not tied to one membership or business. Use the same email and password on both. See accounts and access.

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Complete your details before using the wallet

If your name or phone is missing or invalid, Complete your account opens before you can use the wallet or join a programme.
  1. Check the signed-in email. If it is not yours, Sign out.
  2. Enter your name and valid phone number, including country code (such as +65). Your sign-in email is read-only.
  3. Select Continue to your wallet to return to your wallet or join page.
This step cannot be skipped. Correct errors or retry rather than creating another account. Phone validation checks format, not ownership; no SMS code is sent. Saving these details does not create a business or subscription.

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Open account settings

Select your avatar → Account settings in the consumer portal, or open account settings in the merchant workspace. The consumer menu also offers avatar changes and sign-out. For help, visit the Support centre.

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Edit personal details

Edit Full name or Contact phone, then Save changes. Include the country code. Cancel restores saved details; avatar changes are separate. You can clear the phone here, but the wallet requires a valid number and will ask for it again. Marketing-email controls remain available to withdraw consent. Your phone does not change your login. Email stays read-only until verified email changes are supported. Merchant demo previews do not save account data. Done when: a save confirmation appears and your details show the change.

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Forgotten password

Reset your password on either site to change it for both. Your email, memberships and business roles stay unchanged. Follow account recovery or read shared-password details. Never share passwords, verification codes or reset links with store staff. For merchant-specific marketing choices, see Email preferences.