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Personal settings belong to your Kardy account, not an individual membership or merchant organisation.

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Open account settings

Select the avatar in the consumer header, then Account settings. The avatar opens an account menu rather than sending the customer back to the landing page. The menu also includes avatar changes and sign out. Use the separate Support centre for help.

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Edit personal details

Account settings is available in both the consumer account menu and merchant workspace. Update Full name and the optional Contact phone, then select Save changes. Include the phone country code. Cancel restores the last saved details; avatar selection stays separate from the profile form. These details belong to the signed-in Kardy account, not its organisation. The contact phone does not change how the customer signs in. Sign-in email is read-only until a verified email-change flow is available. Use Reset password for secure password recovery. In the merchant demo, Preview changes never saves to an account. Done when: the save confirmation appears and your personal details reflect the change. A merchant demo preview does not save account data.

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Forgotten password

Follow Recover access to your wallet. Store staff should never handle your password, verification code or reset link. For brand-specific marketing choices, see Email preferences.