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One Kardy account can hold customer memberships and belong to merchant teams. Your role is set separately for each organisation—being an Owner at one brand does not give you access to another. Looking for practical steps? Start with Quick start, or open the Staff, Manager, or Owner guide.

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Create an account

  1. Enter your email and choose Continue on step 1 / 2. Already registered? Choose Sign in below the button instead.
  2. Enter your full name, select your phone country, enter the national phone number, and choose and confirm a password on step 2 / 2.
  3. Satisfy the displayed password checks, then choose Create account. Complete email verification if requested before continuing to your destination.
Phone entry accepts digits and caps the length according to the selected country’s numbering plan. The server also validates the number and selected country; a full field is not necessarily a valid number. Supported types are mobile and fixed-line numbers, without extensions. This format check does not verify phone ownership or deliver an SMS code. Passwords are handled through the authentication service. The merchant signup preview uses your entered name and email, but it is read-only. Placeholder menu rows do not open settings, and the preview is not evidence that your account has been created. Creating an account also does not activate a paid merchant subscription or join every customer programme automatically.

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Account settings or Organisation settings?

Open Account settings from your account menu in the consumer or merchant portal. Your personal details are shared across your Kardy account, not copied into a separate login for every brand. Sign-in email is currently read-only. See editing personal details or recovering wallet access.

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Who can do what?

See the role comparison for Owner, Manager and Staff permissions. A customer membership grants no merchant access. Members lists customers; Team & access manages employees.

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Manage your team

Invite teammates

Create an invitation for a Manager or Staff member and share the acceptance link.

Change or remove access

Update a teammate’s role or remove their access to your organisation.

Transfer ownership

Verify both accounts and hand ownership to an existing teammate who accepts.

Work across brands

Switch organisations while keeping their teams, programmes, and billing separate.