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Where: Merchant workspace → Scan.

Concept illustration. Staff confirm the operation; the QR artwork is not usable.

Use a supported phone camera or manual code entry. A scan identifies the account; staff still confirm the correct membership, outlet and operation.

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At the counter

1

Choose an active outlet

Use the outlet where the purchase takes place.
2

Scan the customer's Kardy QR

Check the returned member and reward information. Do not keep a photo of the QR.
3

Confirm the operation

Issue the qualifying stamp or confirm an available reward claim. Each claim is separate.

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Permissions and safeguards

Authorised staff need an active brand subscription. Redemption is checked against the reward’s eligible outlets. Recorded events are audit history; retries must not create duplicate stamps or claims. A QR contains an opaque token, not contact details.
Scanning in the demo does not record real events. A camera permission failure does not make manual code entry unavailable.

Counter guide

Day-to-day scanning instructions.

QR security

Identity and token boundaries.