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Where: Merchant workspace → Scan.

Concept illustration. Staff confirm the operation; the QR artwork is not usable.

Use a supported phone camera or manual code entry. A scan identifies the account; staff still confirm the correct membership, outlet and operation.

At the counter

1

Choose an active outlet

Use the outlet where the purchase takes place.
2

Scan the customer's Kardy QR

Check the returned member and reward information. Do not keep a photo of the QR.
3

Confirm the operation

Review the details, then use Slide to add stamp for a qualifying visit. For a claim, scan the customer’s temporary reward QR and use Slide to redeem reward. Move through all four checkpoints and release at the end. Wait for the confirmed result before serving the next customer or handing over a reward.

Permissions and safeguards

Follow the complete sliding and approval tutorial for early release, keyboard and non-drag confirmation, sound settings, retries and expired codes. Customers follow Claim a reward to prepare a QR valid for up to 10 minutes. This updated flow is implemented in development; production rollout is separate. Authorised staff need an active brand subscription. Redemption is checked against the reward’s eligible outlets. Recorded events are audit history; retries must not create duplicate stamps or claims. A QR contains an opaque token, not contact details.
Scanning in the demo does not record real events. A camera permission failure does not make manual code entry unavailable.

Counter guide

Day-to-day scanning instructions.

QR security

Identity and token boundaries.