Included limits
Check Settings → Usage & limits for your enforced allowances.
Outlet-quantity billing requires activation; per-outlet employee allowances
remain pending rollout. Existing subscriptions are unchanged.
Scale allowances are agreed before activation—not unlimited. Public plans do not
advertise a member cap, but existing configured caps still apply.
Each new business starts with one outlet and can qualify separately for the
introductory offer, even under the same account. Additional outlets do not restart
it. See billing terms.
Basic merchant push
Alerts cover new members and reward redemptions, not stamps or customer marketing. The allowance is shared across outlets and recipients: one event allocated to two devices uses two notifications. Failed sends are not automatically retried. Owners can check Usage & limits → Notifications for Sent, Allowance used, Remaining and Monthly limit. Sent means accepted by the push service, not displayed or read. Sent counts by send month; allowance counts by allocation month. See notification setup and limits.Employee accounts explained
Managers and Staff share one allowance; Owners and customer Members are excluded. Two Managers plus three Staff use five accounts. Where pooled billing is enabled, Growth allows 5 × paid outlets. Employees can work across outlets and count once per business; no outlet assignment is required. Creating a location or requesting more capacity does not add slots. After a capacity reduction, existing employees remain, but new employees cannot join until the team fits the limit. Inactive subscriptions block paid operations. See roles and permissions.Business and outlet explained
One account can own several businesses. Each business has its own subscription, programme and member list; each outlet belongs to exactly one business. “Workspace” and “organisation” also mean business. Growth bills S$50 × paid outlets/month: three outlets cost S$150. Use Settings → Billing where enabled, or contact Kardy. Added capacity requires payment confirmation; member, MCP and reward allowances do not automatically multiply. See billing.Check your usage
The Owner can open Settings → Usage & limits and select Refresh usage for current totals. MCP usage includes remaining calls and the next reset date; notifications show the separate counters above. Monthly counters follow the UTC calendar, not your billing cycle. Daily history and date filters are unavailable. No allowance means zero capacity; demo figures are examples, not entitlements.At the limit
Warnings appear at 80%. New capacity-consuming operations stop at the cap, but existing memberships and earned rewards remain. There are no automatic overage charges. Contact Kardy for more capacity. Monthly counters reset on the first at 00:00 UTC. New keys, OAuth reconnections and membership-status changes do not reset usage.Plans, activation and billing
Manage paid capacity.
What counts
Examples
- Employees: two Managers and three Staff use five accounts; the Owner is separate.
- MCP: agents using 600 and 400 calls share the 1,000-call allowance. Setup and discovery do not count; separate request-rate limits still apply.
- Rewards: one “Free coffee” definition counts once, regardless of redemptions.