> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getkardy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Maintain your programme

> Keep rewards, locations and customer touchpoints accurate.

export const ComingSoonBadge = () => <span className="kardy-coming-soon" title="This feature isn't available yet">
    Coming soon
  </span>;

export const GuidePractice = ({questions}) => {
  const [step, setStep] = useState(0);
  const [answer, setAnswer] = useState(null);
  const question = questions[step];
  const correct = answer === question.correct;
  return <section className="kardy-guide kardy-guide-practice" aria-label="Practice a real situation">
      <div className="kardy-guide-heading">
        <div>
          <span className="kardy-guide-kicker">TRY IT SAFELY</span>
          <h3>What would you do?</h3>
        </div>
        <span className="kardy-guide-count">
          {step + 1} / {questions.length}
        </span>
      </div>
      <p className="kardy-guide-question">{question.prompt}</p>
      <div className="kardy-guide-answers" role="group" aria-label="Choose an answer">
        {question.options.map((option, index) => <button key={`${step}-${index}`} type="button" aria-pressed={answer === index} onClick={() => setAnswer(index)}>
            <span aria-hidden="true">{String.fromCharCode(65 + index)}</span>
            {option}
          </button>)}
      </div>
      <div role="status" aria-live="polite">
        {answer !== null && <div className="kardy-guide-feedback" data-correct={correct}>
            <strong>{correct ? "That’s right." : "Not quite."}</strong>
            <p>{question.explanation}</p>
          </div>}
      </div>
      <div className="kardy-guide-footer">
        <small>Practice only. No stamps, claims or account changes.</small>
        <button type="button" className="kardy-guide-next" disabled={answer === null} onClick={() => {
    setStep((step + 1) % questions.length);
    setAnswer(null);
  }}>
          {step === questions.length - 1 ? "Practise again" : "Next situation"}
          <span aria-hidden="true"> →</span>
        </button>
      </div>
    </section>;
};

## Keep rewards accurate

Open **Rewards → Customise rewards** to review permitted reward changes. Check
the name, stamp goal, and **Redeem at** outlet selection before saving.

Before saving a change, check [reward behaviour and performance](/features/rewards),
especially the effect of deleting a reward. Coordinate any changed promise with
the Owner and the people serving customers.

## Maintain outlets and customer touchpoints

Use **Locations** to review permitted outlet changes. Confirm that redemption
restrictions still point to active outlets. Use **Branding** for permitted card-design
changes and to preview the customer experience.

* [Manage outlets](/features/outlets)
* [Print and display a QR sign](/guides/qr-signs)
* [Understand joining and signup attribution](/customer-journey/join)

Some configuration forms remain Owner-only. If a setting is unavailable, ask the
Owner to make the change; do not switch to their login.

## Prepare member updates

<ComingSoonBadge />

Managers can open **Broadcasts** to compose, save, and review organisation drafts.
Email sending and pricing are coming soon. Saving a draft does not send it.
Read the [broadcast preview guide](/features/broadcasts) for the planned workflow.

## Practise a programme decision

<GuidePractice
  questions={[
{
  prompt: "You remove the last reward. What happens to customers?",
  options: [
    "Unlocked claims are kept",
    "Earning and redemption stop",
    "A default reward is created automatically",
  ],
  correct: 1,
  explanation:
    "No rewards remain: earning and redemption stop, deleted rewards cannot be claimed, and past redemption history is preserved.",
},
{
  prompt: "A reward should be claimable at Orchard only. What do you save?",
  options: [
    "Leave every outlet unchecked",
    "Select Orchard in Redeem at",
    "Tell Staff without changing the reward",
  ],
  correct: 1,
  explanation:
    "Select Orchard in Redeem at. Leaving all outlets unchecked allows every active outlet, so it does not restrict claims to Orchard.",
},
{
  prompt: "A Staff member needs Manager access. Can you change their role?",
  options: [
    "Yes, any Manager can promote Staff",
    "Ask the Owner to change the role",
    "Share your own login",
  ],
  correct: 1,
  explanation:
    "Team role changes are Owner-only. Everyone should use their own account; never share credentials.",
},
]}
/>

<a className="kardy-guide-index" href="/guides/manager">
  All manager guides <span aria-hidden="true">↗</span>
</a>