{type === "outlets" ? "Shared rewards and member progress across the brand." : type === "team-access" ? "Roles apply to the organisation, not to individual outlets." : "Separate teams, programmes and permissions for each brand."}
;
};
**Where:** Merchant workspace → **Rewards → Customise rewards**.
## Keep the promise simple
Choose a reward your team can explain quickly: for example, “Collect 10 stamps for a
coffee on us.” Tell members what qualifies for a stamp and what the reward includes.
Open **Rewards** to see the performance list, then **Customise rewards** to edit the
reward label and stamp goal. Use **Reward performance** to return to the list. Brand settings also
include your name, logo, colour, and membership expiry configuration.
## Understand performance
The **Reward redemptions** graph is visible by default above the performance table. It shows daily recorded claims across the programme,
including historical rewards. Choose 7, 30 or 90 complete UTC days, or a custom
range of up to 366 days ending before today. Compare with the preceding equal-length
period, hover to inspect a day, or choose **View data**. Click once to start a
highlighted range and again to finish; Clear or Escape removes it.
Today is excluded. Incomplete activity is shown as unavailable, not zero.
* **Claimed:** all-time redemption events matching the reward's current name, including repeat claims.
* **On track:** active assigned members with at least one stamp but below their saved goal.
* **Ready:** active assigned members who have reached their saved goal.
* **Not started:** active assigned members with zero stamps.
Historical claims store reward names, so renaming a reward excludes claims under its old
name. Duplicate names show Unavailable rather than merging unrelated rewards. Member progress
is grouped by reward ID and uses each membership's saved goal. It is a current snapshot,
not a forecast or conversion rate.
Unavailable does not mean zero. Progress totals are unavailable when a reward has more than
1,000 assigned active memberships, or when the full count cannot be loaded. Demo statistics
are illustrative and are not calculated from the demo member list.
## Track reward claims
The **Reward claims** table covers all rewards and outlets. Use **Add filter** and
the **Reward** and **Status** filter chips: **Waiting to be claimed** shows members whose current reward
has reached its saved stamp goal; **Claimed** shows recorded redemptions with
member, reward name, date and outlet. Totals follow the selected reward.
Click a reward name in the performance table to filter its claims. Linked reward
names in the claims table open that reward’s settings. Historical names without
a matching current reward stay as plain text.
Reward filtering uses recorded reward IDs, not names. Older claims without an ID
remain visible under **All rewards**. The graph always covers the whole programme.
Use **Refresh** for the latest activity; staff still redeem through **Scan**.
Waiting counts one current reward per active, unexpired membership and excludes
inactive or deleted rewards. Extra stamps carry forward after redemption; they are
not counted as multiple future rewards. Programme access and outlet eligibility
are checked at redemption. A waiting total is unavailable if the full report cannot
be loaded within the 1,000-membership reporting limit. Unavailable is not zero.
Claimed is all-time history, including repeat redemptions and historical reward
names. Missing outlet or member details are labelled rather than guessed.
## Before saving changes
Setup starts at **10 stamps**. Set each reward's target between 1 and 100 stamps.
The initial setup supports up to 10 rewards. The editor has a 100-level ceiling,
but the [workspace reward allowance](/features/usage-limits) applies first,
including archived history.
Select **Preview** beside a reward to inspect its card
using your saved branding.
Each target is a stamp cost, not a cumulative milestone. Redemption deducts the
current reward's cost and advances to the next level, or repeats the final level.
Excess stamps carry forward. For example, a member with 12 stamps who claims a
10-stamp reward keeps 2 towards the next reward. Bonus stamps follow the same rule.
Each additional claim requires a separate confirmation.
* Check that the reward wording matches what your outlets can honour.
* Confirm the stamp goal with the people serving customers.
* Review any expiry setting before promising that stamps never expire.
* Changing a reward's label or goal updates memberships assigned to it without
discarding excess stamps. Review the effect before changing a published promise.
## Choose redemption outlets
In the reward editor, use **Redeem at** to select eligible outlets. Leave every
outlet unchecked to permit all active outlets. A selected list restricts claims to
those outlets, and staff must choose an eligible active outlet when redeeming.
Kardy enforces this on the server. An outlet that becomes inactive cannot redeem
the reward; if none of the selected outlets remains active, update the restrictions.
Signup-outlet attribution records where the member joined. It does not change the
reward's redemption restrictions or split the brand's stamp balance.
## Delete a reward
Owners and Managers can delete any reward, including the default or last reward.
Read the confirmation before proceeding: deletion immediately removes the reward
from the programme and makes it unclaimable, even for members who unlocked it.
Unclaimed progress on that reward, including excess stamps, resets to zero. Affected
members move to the first remaining active reward. Deleting the last reward pauses
earning and redemption; adding a new reward resumes earning from zero. Other members'
assigned rewards are unchanged. Past redemption events remain in history.
Deletion cannot be undone. An old screenshot or already-open card does not preserve
the right to claim a removed reward.
## Optional referral rewards
Open the separate **Referrals** page to enable referrals and set stamp bonuses for the
referring member and their friend. A signup alone earns nothing: qualification needs
the new friend's first actual staff-issued stamp and verified accounts. Read
[invite and qualification rules](/features/referrals) before advertising a bonus.
Branding changes how the card looks, not who the QR identifies.
Use [Branding](/features/branded-cards) for the QR sign, wallet preview, and join-page
preview. Check [feature availability](/availability) for dev and deployment status.
For daily use, continue to [scan and redeem](/merchants/scanning).
}.svg`})
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