> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getkardy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Claim a reward

> Check the current reward, visit an eligible outlet and wait for staff confirmation.

<Steps>
  <Step title="Check your progress">
    [Open the merchant card](/customer-journey/wallet) and check whether you
    have reached the saved stamp goal.
  </Step>

  <Step title="Check where to claim">
    Read the reward's eligible outlets. Joining at one outlet does not
    automatically restrict all claims to that store.
  </Step>

  <Step title="Ask staff to check the reward">
    [Show your QR](/customer-journey/show-qr). Staff choose **Check
    membership**, without adding a stamp merely to inspect the balance.
  </Step>

  <Step title="Confirm the claim">
    Agree on the reward and wait for the staff redemption result before taking
    it.
  </Step>

  <Step title="Review remaining progress">
    Refresh your card. The reward's stamp cost is deducted; excess stamps carry
    forward. Another claim needs its own confirmation.
  </Step>
</Steps>

**Done when:** staff confirm the redemption and the current card reflects the claim.

Check this in the **Kardy browser wallet or installed PWA**, not an Apple Wallet
or Google Wallet balance. Native pass updates are not implemented. The coffee
notification shown in the public walkthrough is a concept preview; do not wait
for a push notification as proof of redemption.

## If a claim is interrupted

Ask staff to use **Retry redemption** to check the same request. Do not start another
claim until the result is confirmed. A disconnected screen is not proof of failure.

## If a reward is unavailable

Refresh the card and check the current reward and eligible outlet with staff. A full
card screenshot does not preserve an old claim: deleted rewards cannot be redeemed.
See [reward changes and deletion](/features/rewards#delete-a-reward) for the rules.

If details fail to load, do not treat the error as confirmation of availability.
Keep the account, brand, outlet and visit time for [Support](/help), without sharing
private QR codes. Staff use the [counter guide](/merchants/scanning).