> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getkardy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer flows

> Follow a focused walkthrough for each step, from finding a programme to claiming a reward.

Choose the task you want to complete. Each flow explains what to do, how to check
it worked and where to go if something goes wrong. Store teams can share these
walkthroughs with customers.

New to Kardy? Start with [joining a programme](/customer-journey/join), then
[show your QR](/customer-journey/show-qr) when making a qualifying purchase.

## Discover & join

<CardGroup cols={2}>
  <Card title="Browse rewards and shops" href="/customer-journey/discovery">
    Search offers, preview a merchant, and move from a shop page to membership.
  </Card>

  <Card title="Joining your programme" href="/customer-journey/join">
    Learn what to share with customers and how they join your Kardy loyalty
    programme.
  </Card>

  <Card title="Add Kardy to your home screen" href="/customer-journey/home-screen">
    Keep the browser wallet within easy reach without an app-store download.
  </Card>
</CardGroup>

## Use your wallet

<CardGroup cols={2}>
  <Card title="Find a membership card" href="/customer-journey/wallet">
    Open the right brand and check your current stamp progress.
  </Card>

  <Card title="Show your QR at the counter" href="/customer-journey/show-qr">
    Present your current Kardy identity so staff can find your membership.
  </Card>

  <Card title="Save a native wallet pass" href="/customer-journey/save-wallet">
    Add a QR pass to Apple Wallet or Google Wallet when issuance is enabled.
  </Card>
</CardGroup>

## Earn & redeem

<CardGroup cols={2}>
  <Card title="Collect your first stamp" href="/customer-journey/earn-stamps">
    Make a qualifying purchase and check the stamp confirmed by the store.
  </Card>

  <Card title="Claim a reward" href="/customer-journey/rewards">
    Check the current reward, visit an eligible outlet and wait for staff
    confirmation.
  </Card>
</CardGroup>

## Bring a friend

<CardGroup cols={2}>
  <Card title="Invite a friend" href="/customer-journey/referrals">
    Share a merchant invite, track friends who join, and understand when
    referral stamps qualify.
  </Card>

  <Card title="Join through a friend's invite" href="/customer-journey/join-referral">
    Join the right merchant through an invite before your first qualifying
    purchase.
  </Card>

  <Card title="Track referral rewards" href="/customer-journey/track-referrals">
    Check who joined, whether a referral qualified and which bonus stamps were
    awarded.
  </Card>
</CardGroup>

## Account & safety

<CardGroup cols={2}>
  <Card title="Update your account details" href="/customer-journey/account">
    Update your name and contact phone, or find the separate recovery flow.
  </Card>

  <Card title="Recover access to your wallet" href="/customer-journey/recover-account">
    Find the correct account and reset a forgotten password without losing sight
    of existing memberships.
  </Card>

  <Card title="Replace your Kardy QR" href="/customer-journey/replace-qr">
    Replace a compromised account QR and refresh any native passes that use it.
  </Card>
</CardGroup>

For programme controls and qualification rules, use [Features](/features/overview).
For personal help, visit [Kardy Support](https://getkardy.com/support).