> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getkardy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Joining your programme

> Learn what to share with customers and how they join your Kardy loyalty programme.

Share your organization's membership link or join QR at the counter, on receipts,
or through your own channels. Check that it opens the correct brand before sharing it.

<Frame>
  <img src="https://mintcdn.com/kardy/Mog1AEmsXW_pC6SU/images/join-programme.svg?fit=max&auto=format&n=Mog1AEmsXW_pC6SU&q=85&s=66b1fc2796fc6fbc5a17f9df2708b4f6" alt="A Sunday Coffee counter sign leads to signing in and joining on a phone, then a new branded membership card with zero stamps. Illustrative example." width="1000" height="600" data-path="images/join-programme.svg" />
</Frame>

Customers discovering you through Rewards can select **View merchant**, explore
the shop's rewards and locations, then select **Join membership**. A direct join
link still opens the join page without this extra browsing step.

The join page fills the screen on desktop and stacks on mobile. It shows the brand,
programme preview, location, and the action appropriate to the customer's state:
sign up or sign in, join, or open an existing membership. A sample listing whose
merchant is not connected shows a preview notice instead of creating a membership.

The optional **Where are you joining?** selection records an active outlet when the
customer first joins. A join link can preselect it using `?outlet=<outlet UUID>`;
the customer can choose another outlet or **Online / no outlet**. Outlet and referral
details are retained through sign-in and verification. Joining again does not rewrite
the original attribution.

This is signup attribution, not proof of a visit. It neither awards a stamp nor
restricts where rewards may be redeemed; each reward has its own outlet rules.
See [browsing rewards and shops](/customer-journey/discovery) and
[referral qualification](/customer-journey/referrals).

<Steps>
  <Step title="Customer opens your join link">
    They scan the shop's join QR or open the link you shared.
  </Step>

  <Step title="Customer checks the programme">
    They should recognise your business and understand the reward terms.
  </Step>

  <Step title="Customer signs in">
    Existing customers should use their existing Kardy account. New customers
    complete sign-up and any verification.
  </Step>

  <Step title="Customer joins and opens their card">
    Ask them to complete the join action and open their membership before your
    team scans it.
  </Step>
</Steps>

Your **join QR** recruits members. A customer's **membership QR** identifies them at
the counter. Do not scan your own join QR to award a stamp.

Customers can use one Kardy login for several brands, but each brand's progress is separate.
New-account signup starts with email, followed by personal details and password
confirmation. Choose the phone country before entering the number; invalid country
formats cannot be submitted. See [account setup](/accounts/overview#create-an-account)
for the distinction between signup, previews and membership creation.
Next: [help them find their card](/customer-journey/wallet).

**Done when:** the merchant's membership is visible in the customer's wallet. Opening a preview alone is not joining.