> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getkardy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Update your account details

> Update your name and contact phone, or find the separate recovery flow.

Personal settings belong to your Kardy account, not an individual membership or
merchant organisation.

Use the same email and password on the consumer and merchant portals. You do not
need a second login to use both. See [accounts and access](/accounts/overview) if
you are deciding whether to create an account or set up a business.

## Complete your details before using the wallet

If your saved name or phone number is missing or invalid, Kardy opens **Complete
your account** before you can use the consumer wallet or join a programme.

1. Check that the signed-in email belongs to you. If it does not, **Sign out**.
2. Enter your name and a valid phone number with its country code, such as `+65`
   for Singapore. Your sign-in email is read-only here.
3. Select **Continue to your wallet**. After the details are saved, you return to
   the wallet or membership join page you were heading to.

There is no skip option. If saving fails, correct the error or try again; do not
create another account. Phone validation checks the number's format, not phone
ownership, and does not send an SMS code.

This step does not create a business or a paid subscription. If the required
details are already saved, you will not be asked to repeat it.

## Open account settings

Select the avatar in the consumer header, then **Account settings**. The avatar
opens an account menu rather than sending the customer back to the landing page.
The menu also includes avatar changes and sign out. Use the separate
[Support centre](https://getkardy.com/support) for help.

## Edit personal details

Account settings is available in both the consumer account menu and merchant
workspace. Update **Full name** and the optional **Contact phone**, then select
**Save changes**. Include the phone country code. **Cancel** restores the last
saved details; avatar selection stays separate from the profile form.

Although Account settings lets you clear the contact phone, the consumer wallet
requires a valid number. Removing it means completing that detail again before
returning to the wallet. Existing marketing-email preference controls remain
available so you can still withdraw consent.

These details belong to the signed-in Kardy account, not its organisation. The
contact phone does not change how the customer signs in. Sign-in email is read-only
until a verified email-change flow is available. Use **Reset password** for secure
password recovery. In the merchant demo, **Preview changes** never saves to an account.

**Done when:** the save confirmation appears and your personal details reflect the change. A merchant demo preview does not save account data.

## Forgotten password

Follow [Recover access to your wallet](/customer-journey/recover-account). Store
staff should never handle your password, verification code or reset link.

For brand-specific marketing choices, see [Email preferences](/features/email-preferences).