> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getkardy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Accounts and access

> Understand your Kardy account, who can access your organisation, and where to manage each one.

One Kardy account can hold customer memberships and belong to merchant teams.
Your role is set separately for each organisation—being an Owner at one brand
does not give you access to another.

Looking for practical steps? Start with [Quick start](/guides/quick-start), or open
the [Staff](/guides/staff), [Manager](/guides/manager), or [Owner](/guides/owner) guide.

## Create an account

1. Enter your email and choose **Continue** on step **1 / 2**. Already registered?
   Choose **Sign in** below the button instead.
2. Enter your full name, select your phone country, enter the national phone
   number, and choose and confirm a password on step **2 / 2**.
3. Satisfy the displayed password checks, then choose **Create account**. Complete
   email verification if requested before continuing to your destination.

Phone entry accepts digits and caps the length according to the selected country's
numbering plan. The server also validates the number and selected country; a full
field is not necessarily a valid number. Supported types are mobile and fixed-line
numbers, without extensions. This format check does **not** verify phone ownership
or deliver an SMS code. Passwords are handled through the authentication service.

The merchant signup preview uses your entered name and email, but it is read-only.
Placeholder menu rows do not open settings, and the preview is not evidence that
your account has been created. Creating an account also does not activate a paid
merchant subscription or join every customer programme automatically.

## Account settings or Organisation settings?

| Where                                     | What you manage                                                                 | Who can use it                                    |
| ----------------------------------------- | ------------------------------------------------------------------------------- | ------------------------------------------------- |
| **Account settings**                      | Your name, contact phone, avatar, and password recovery.                        | Each person manages their own account.            |
| **Organisation settings → Team & access** | Teammate invitations, Manager and Staff roles, removal, and ownership transfer. | The organisation's Owner.                         |
| **Organisation selector**                 | The brand you are currently working in.                                         | People with access to more than one organisation. |

Open **Account settings** from your account menu in the consumer or merchant
portal. Your personal details are shared across your Kardy account, not copied
into a separate login for every brand. Sign-in email is currently read-only.
See [editing personal details](/customer-journey/account) or
[recovering wallet access](/customer-journey/recover-account).

## Who can do what?

See the [role comparison](/features/team-access#a-role-belongs-to-an-organisation)
for Owner, Manager and Staff permissions. A customer membership grants no merchant
access. **Members** lists customers; **Team & access** manages employees.

## Manage your team

<CardGroup cols={2}>
  <Card title="Invite teammates" icon="user-plus" href="/features/team-access#invite-a-teammate">
    Create an invitation for a Manager or Staff member and share the acceptance
    link.
  </Card>

  <Card title="Change or remove access" icon="users" href="/features/team-access#change-or-remove-access">
    Update a teammate's role or remove their access to your organisation.
  </Card>

  <Card title="Transfer ownership" icon="shield" href="/features/team-access#transfer-ownership">
    Verify both accounts and hand ownership to an existing teammate who accepts.
  </Card>

  <Card title="Work across brands" icon="building" href="/features/multiple-brands">
    Switch organisations while keeping their teams, programmes, and billing
    separate.
  </Card>
</CardGroup>